FREQUENTLY ASKED QUESTIONS
3. ALLERGIES, INTOLERANCES & VEGETARIAN/VEGAN OPTIONS
5. ACCESSIBILITY, FUTURE FIEROS & PETS
1. Cancellation Policy
1.1. How does the cancellation policy work?
The cancellation policy requires providing debit/credit card details to confirm and guarantee the reservation.
Under no circumstances will any amount be charged or blocked in advance.
The policy states that if you don’t show up or cancel less than 6 hours in advance, we reserve the right to charge €20 per guest.
1.2. For which reservations does the cancellation policy apply?
Only on certain days and time slots. The booking system will inform you and request your details if necessary.
1.3. How can I provide and validate my card details?
During the reservation process, you can enter your details. If the booking is made by phone or Google, you will receive a link by email, valid for 8 hours, to submit your card details.
Card validation process:
1) Enter your card details
2) Confirm the €0 charge in your bank’s app
3) Return to the browser to confirm
>> Click here to watch a step-by-step video on how to provide your details.
2. Group Reservations
2.1. How do group reservations work?
1. For tables of 6 to 10 people, we only work with group menus.
2. Group reservations are subject to the cancellation policy and require a debit/credit card as a guarantee (no payment is taken in advance).
>> Click here to see all the information about the menus.
2.2. How can I make a group reservation?
Through the booking system. When reserving, you must select the menu and provide your card details to confirm and guarantee the reservation.
Please note that NO payment is taken in advance.
2.3. Can I change the menu?
Yes, the selection is not final. However, all changes must be notified, at least, 24 hours in advance.
Please note that all guests must choose the same menu.
3. Allergies, intolerances & vegetarian/vegan options
3.1. Do you have an allergens menu?
Yes, we have an allergens menu available, which you can find on our website.
3.2. Can dishes be modified for allergies or intolerances?
We always try to accommodate dietary restrictions, but we cannot guarantee it will always be possible.
3.3. Do you have vegetarian options?
Yes. Although our menu changes seasonally, there are usually around 2 or 3 vegetarian options available.
Additionally, we try to adapt other dishes whenever possible (not guaranteed).
3.4. Do you have vegan options?
No. In some cases, we can adapt certain dishes depending on availability, but we do not consider ourselves a vegan-friendly establishment.
4. Terrace & restaurant areas
4.1. Do you have a private room?
No.
4.2. Do you have a terrace?
No.
5. Accessibility, future Fieros & pets
5.1. Do you have access and space for wheelchairs?
Yes, but not all tables are suitable for people with reduced mobility.
5.2. Do you have highchairs or baby seats?
No.
5.3. Do you allow pets and dogs?
Unfortunately, we do not accept pets of any kind inside the restaurant.
We appreciate you letting us know about any specific needs so we can make your visit as comfortable as possible.